ITSM, dispatch, assets, and billing in one SQL-backed platform
FieldserviceIT
A practical service desk for MSPs and field teams that need tickets, technician dispatch, asset context, reporting, and customer-facing intake without stitching five tools together.
to capture a request, route it, and notify the assigned technician
for ticket history, assets, dispatch notes, photos, and customer context
Free and Starter for individuals, Business for companies
Operations
Built for repeat service work, not just ticket storage.
Ticket operations
Capture, triage, assign, resolve, and audit requests from one queue.
Field dispatch
Schedule technicians, update job status, collect notes, photos, and signatures.
Asset context
Connect tickets to endpoints, network devices, contracts, and service history.
Client portal
Give customers a clean place to submit and track their own service requests.
Reporting
See ticket volume, SLA risk, technician load, and operational trends.
Tenant controls
Keep companies, roles, permissions, and audit trails separated by design.
Use cases
One platform for service teams that work beyond the desk.
FieldserviceIT connects the front door of support with the work that happens after assignment: technician schedules, asset records, monitoring context, and customer communication.
MSP service delivery
Coordinate customers, technicians, tickets, assets, RMM alerts, and recurring service work from one tenant-aware workspace.
Internal IT support
Give employees a simple request path while IT tracks SLAs, equipment history, approvals, and resolution notes.
Technician field work
Keep mobile work orders moving with assignment details, status updates, photos, signatures, and closeout notes.
Why teams switch
Replace scattered handoffs with a shared service record.
Ticketing, dispatch, assets, billing, and reporting share the same operational record.
Customer portals and company workspaces are separated by tenant, role, and permission controls.
Network, endpoint, and RMM context can flow into tickets instead of living in a separate tool.
Audit trails and administrative controls support accountable service operations as teams grow.
From request to invoice-ready work.
Capture the request, attach the asset, dispatch a technician, collect proof of work, notify the customer, and preserve the timeline for reporting or billing.
Register a businessTrust and operations
Built with the controls service buyers expect.
FieldserviceIT is positioned for operational teams that need visibility without losing control over customer data, credentials, permissions, and change history.
Tenant-aware controls
Company workspaces, roles, permissions, and feature access help keep customer operations separated.
Audit-ready activity
Sensitive administrative and operational changes can be preserved for review and accountability.
Credential handling
RMM, email, OIDC, and network credential workflows are designed around hidden and rotated secrets.
Production readiness checks
Health checks, smoke tests, security operations, and deployment docs support disciplined releases.
Payments
Choose a plan and move directly into checkout.
Free and Starter are for individuals. Companies have one plan: Business.
Free
For individuals submitting and tracking their own service requests.
Starter
For individuals who need higher-volume support tracking and priority workflows.
Business
The only company plan, built for MSPs and business service operations.
Questions
Answers for buyers comparing ITSM and field service tools.
Is FieldserviceIT for MSPs or internal IT teams?
Both. MSPs can manage customers and field work, while internal IT teams can support users, assets, sites, and service requests.
Can customers submit and track tickets online?
Yes. Signed-in customers can use request intake and customer-facing tracking as part of the service workflow.
Does the platform support assets and network context?
Yes. Tickets can connect to assets, monitored equipment, RMM integrations, service history, and topology records.