MSP ticketing software
Run customer support and field service from one MSP ticketing platform.
FieldserviceIT connects ticket intake, technician work, customer communication, assets, monitoring context, billing records, and reporting across separate client workspaces.
Designed for
Managed service providers supporting multiple customers, sites, devices, service agreements, and technician teams.
Core capabilities
Keep service context attached to the work.
Multi-tenant customer workspaces
Keep company users, tickets, assets, settings, and permissions separated while maintaining authorized platform oversight.
RMM-aware service context
Bring endpoint and network alerts into the service workflow so technicians start with useful device and site context.
SLA and queue visibility
Prioritize work, monitor service risk, and preserve assignment and resolution history across customer queues.
Customer-facing intake
Offer signed-in request submission and customer tracking paths without exposing the internal technician workspace.
Connected workflow
Move from intake to accountable resolution.
- 01Capture a customer request or convert monitoring context into a service ticket.
- 02Route the work by company, site, priority, category, technician, and SLA requirements.
- 03Connect the ticket to affected assets, history, dispatch details, notes, photos, and customer updates.
- 04Close the work with an auditable timeline that supports reporting and invoice preparation.
Tenant isolation
Company records and workflows stay scoped through tenant, role, and permission controls.
Audit history
Sensitive operational and administrative changes can be preserved in an accountable timeline.
Operational ownership
Tickets, assets, dispatch updates, customer notes, and reports remain in one shared record.
Frequently asked questions
What teams usually ask before switching.
Can each MSP customer have a separate workspace?
Yes. The platform is designed around company-level tenant boundaries with role and permission controls.
Does it support RMM integrations?
The application includes RMM integration workflows for ConnectWise, Datto, and NinjaOne providers.
Can field technicians work from the same tickets?
Yes. Dispatch and technician-mobile workflows connect field updates to the service record.
Explore related workflows