IT asset management software
Give every IT asset a usable service history.
FieldserviceIT connects asset records to tickets, locations, users, network context, technician work, monitoring activity, and operational history so teams can troubleshoot with context.
Designed for
MSPs and internal IT teams responsible for endpoints, servers, printers, switches, phones, cloud resources, sites, and device lifecycle records.
Core capabilities
Keep service context attached to the work.
Connected CMDB records
Track equipment details, ownership, location, state, and relationships without isolating assets from service activity.
Ticket and maintenance history
See the incidents, requests, dispatch work, maintenance activity, and timeline associated with an asset.
Network and topology context
Relate devices to monitored network information, site records, topology views, alerts, and credential-controlled actions.
Lifecycle accountability
Preserve changes, assignments, compliance context, and administrative history as equipment moves through the organization.
Connected workflow
Move from intake to accountable resolution.
- 01Create or synchronize the asset record with company, user, site, type, and lifecycle details.
- 02Connect requests, incidents, alerts, and maintenance activity to the affected equipment.
- 03Give technicians service history and network context before they investigate or visit the site.
- 04Use the resulting timeline for lifecycle decisions, reporting, replacement planning, and audit review.
Tenant isolation
Company records and workflows stay scoped through tenant, role, and permission controls.
Audit history
Sensitive operational and administrative changes can be preserved in an accountable timeline.
Operational ownership
Tickets, assets, dispatch updates, customer notes, and reports remain in one shared record.
Frequently asked questions
What teams usually ask before switching.
What asset types can be tracked?
The platform supports computers, servers, printers, switches, IP phones, cloud resources, and other operational equipment.
Can assets connect to network topology?
Yes. The application includes network and topology modules for sites, devices, links, layouts, and shared views.
Can tickets be associated with assets?
Yes. Asset context and service history are designed to connect directly to ticket workflows.
Explore related workflows